Refund policy
At Ik Smart Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy within 25 days of receiving your order.
Eligibility for Refunds
To qualify for a refund:
- Items must be unused, unopened, and in their original packaging.
- You must provide proof of purchase (order confirmation or receipt).
- Refund requests must be made within 25 days of delivery.
Non-Refundable Items
Certain items are non-refundable, including:
- Products marked as final sale.
- Used or damaged items not due to shipping issues.
How to Request a Refund
- Contact us at iksmartshop@gmail.com with your order details and reason for the refund.
- Once approved, return the product to the provided address. Return shipping costs are the customer’s responsibility unless the item was defective or damaged upon arrival.
Processing Refunds
Refunds will be processed within 5–7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
For any quires Reach us at, iksmartshop@gmail.com.
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